Escrow Protection Service
How we protect your money and ensure a fair trade for every buyer and seller.
Payment Held
Buyer pays for the item. Bagcom holds the funds in a secure escrow account.
Item Exchanged
Buyer and seller meet or ship. Buyer inspects the item thoroughly.
Funds Released
Buyer confirms receipt in the app. Bagcom releases payment to the seller.
For Buyers
Money-back guarantee if the item isn't delivered.
Secure payment via M-PESA Express – no cash handling.
Ability to dispute and freeze payments if an item is faulty.
For Sellers
Verify that the buyer has the funds before you meet.
Eliminate "buyer's remorse" or late payment excuses.
Build trust and sell faster with the "Escrow Protected" badge.
Important Marketplace Rule
Always complete your transactions within the Bagcom app. If a buyer or seller asks you to pay directly via M-PESA or cash, report them immediately. We cannot protect or refund payments made outside our system.