Refund & Dispute Policy
Effective Date: May 10, 2026. This policy explains how we handle returns and escrow disputes on Bagcom, operated by Dovepeak Technologies.
Returns
Allowed for non-description matches
Escrow
Funds frozen during disputes
Timeline
Dispute within 24h of receipt
1. Dispute Eligibility
Buyers are eligible for a refund if: (a) the item never arrives, (b) the item is significantly not as described, or (c) the item is counterfeit. Disputes must be raised before the buyer confirms receipt in the app.
2. The Resolution Process
When a dispute is raised, the payment is frozen. Our team will review photos, descriptions, and chat logs. If the dispute is upheld, the buyer and seller will be asked to arrange a meetup to return the item before the payment is refunded.
3. Non-Refundable Items
Refunds are not granted for "buyer's remorse" or for defects that were clearly disclosed in the original listing description or photos.
Remember: Never confirm receipt of an item until you have physically inspected it. Once receipt is confirmed, funds are released to the seller and cannot be refunded.