How can we help you?

Search our help center for quick answers to common marketplace questions.

Report a ScamCheck VerificationEscrow GuideContact Chat

Order Issues

I didn't receive my itemItem is not as describedCancelling an orderReturns and refunds

Payments & Escrow

How Escrow worksM-PESA payment issuesWhen will the seller be paid?Transaction fees

Buying & Selling

How to buy safelyListing your first itemManaging your shopProhibited items list

Account & Safety

Getting verifiedReporting a scamUpdating account detailsResetting your password

Common Questions

Quick resolutions for the most frequent issues.

How do I report a suspicious listing?

Click the 'Report' flag on the product page or use our dedicated fraud reporting form.

What should I do if the buyer doesn't show up?

If it was a meetup, wait 15 mins. You can cancel the order via 'My Orders' if the trade fails.

Is M-PESA the only payment method?

Currently, we support M-PESA Express for instant escrow. Card payments are coming soon.

How long does it take to get verified?

Identity verification typically takes 24-48 hours after you submit your documents.

Need to speak with us?

Our support team is available from 8 AM to 10 PM daily for urgent issues.